Return Policy

Right to Cancel 
As a B2C customer, you have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Lighting EVER, Unit 3, Meteor Park, Argyle Street. Aston, Birmingham, B7 5TE, UK, services@lightingever.co.uk) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any goods supplied. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If any item arrives damaged or incorrect please contact our customer service team within 14 days of delivery for a replacement order. Items not claimed as damaged after this period may not be authorized for replacement.
Goods returned without an authorized returns number will not be accepted and will be returned to sender.
Christmas products are eligible for return or exchange with one exception: Christmas products are not eligible for return for any reason after December 24th of the year in which the purchase was transacted.
Returned merchandise must be in saleable condition, with manufacturer's original packaging.


Returns for Business Customers
For B2B clients you still you have the right to cancel this contract within 14 days in our website, but for B2B clients, some orders we do not accept return.
1. For international orders, any additional fees for dispatch internationally, duty, or local tax are also all non-refundable.
2. Customized products cannot be returned. Product warranty is available.
3. Order over £1,000 cannot be returned. Please kindly test sample at first. Product warranty is available.

Return Process
1. Login to your account
2. Click RMA in MY ACCOUNT DASHBOARD
3. Submit order you want to return.
4. If you have tracking number, please submit it in return tracking. Tracking number is to help us identify your return earlier.


Refund Process
Refunds are issued based on the payment method used at the time of purchase. We issue refund in 1 business day after we receive return.
If you pay via PayPal, you will receive refund instantly.
If you pay via credit card or bank account, you will receive refund within 5 business days.
If you pay via bank transfer, you will receive refund in 2 business days.

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